GDPR Compliance

Our Commitment to GDPR Compliance

tundrachime is committed to protecting your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Data Controller

tundrachime acts as the data controller for personal information collected through our website and course enrollment processes.

Contact: [email protected]

Lawful Basis for Processing

We process personal data under the following lawful bases:

• Contract: Processing necessary to fulfill course enrollment and delivery
• Legitimate Interest: Operating our website, improving services, and communicating about courses
• Consent: Where you have explicitly agreed to specific processing activities
• Legal Obligation: Compliance with financial and tax record-keeping requirements

Your Rights Under GDPR

Right to Access

You have the right to request a copy of the personal data we hold about you. We will provide this information in a commonly used electronic format within one month of your request.

Right to Rectification

If you believe any personal data we hold about you is inaccurate or incomplete, you have the right to request correction.

Right to Erasure

You may request deletion of your personal data in certain circumstances, such as when the data is no longer necessary for the purpose it was collected, or when you withdraw consent. Note that legal obligations may require us to retain certain data.

Right to Restrict Processing

You can request that we limit how we use your personal data in specific situations, such as while we verify data accuracy or assess whether we have legitimate grounds for processing.

Right to Data Portability

Where processing is based on consent or contract and carried out by automated means, you have the right to receive your personal data in a structured, commonly used format and transmit it to another controller.

Right to Object

You may object to processing based on legitimate interests. We will cease processing unless we can demonstrate compelling legitimate grounds that override your interests.

Rights Related to Automated Decision-Making

We do not use automated decision-making or profiling that produces legal effects or similarly significant impacts on individuals.

Exercising Your Rights

To exercise any of these rights, contact us at [email protected] with:

• Your full name and email address used for enrollment
• Description of the right you wish to exercise
• Any relevant details to help us locate your data

We will respond to your request within one month. In complex cases, we may extend this by two additional months and will inform you of the extension.

Data Security Measures

We implement appropriate technical and organizational measures including:

• Encryption of data in transit and at rest
• Access controls limiting data access to authorized personnel
• Regular security assessments and updates
• Staff training on data protection practices
• Incident response procedures

Data Breach Notification

In the event of a data breach that poses a risk to your rights and freedoms, we will notify you and the Information Commissioner's Office (ICO) within 72 hours of becoming aware of the breach.

International Data Transfers

We store and process data within the United Kingdom. If we transfer data outside the UK, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses approved by the ICO.

Data Retention

We retain personal data only as long as necessary for the purposes outlined in our Privacy Policy:

• Course enrollment records: 7 years (financial record-keeping requirement)
• Email correspondence: 3 years
• Website analytics: 2 years (anonymized)
• Cookie data: Duration specified in Cookies Policy

Third-Party Data Processors

We work with carefully selected third-party processors who handle data on our behalf. All processors are bound by contracts requiring GDPR compliance, including:

• Email service providers for course communications
• Payment processors for course fees
• Website hosting providers

Children's Data

We do not process personal data of individuals under 16 without parental or guardian consent. Course enrollments for youth programmes must be completed by an adult.

Right to Lodge a Complaint

If you believe we have not handled your personal data in accordance with GDPR, you have the right to lodge a complaint with the supervisory authority:

Information Commissioner's Office (ICO)
Website: ico.org.uk
Telephone: 0303 123 1113

Updates to GDPR Compliance

We regularly review our data protection practices to ensure ongoing compliance with GDPR requirements. This page was last updated in September 2026.

Contact Our Data Protection Officer

For questions specifically about data protection and GDPR compliance, contact [email protected] with "Data Protection Enquiry" in the subject line.